Terms
Last updated: [DATE OF PUBLICATION]
These terms are the agreement between you and us when you use UpperGrades. Please read them before you subscribe. If anything is unclear, ask us at [CONTACT EMAIL].
Your legal rights as a consumer are not affected by anything in these terms.
UpperGrades is run by Upper Grades Limited, a company registered in England and Wales (company number 17474027), whose registered office is at Unit 29 Highcroft Industrial Estate, Enterprise Road, Horndean, Waterlooville, PO8 0BT. In these terms "we", "us" and "our" mean Upper Grades Limited. "You" means the person using UpperGrades or, for a student's account, the parent or school that set it up.
You can contact us at [CONTACT EMAIL].
UpperGrades helps students revise for GCSE Computer Science. It includes:
UpperGrades is designed around the AQA GCSE Computer Science specification (8525). We are independent: we are not part of, or endorsed by, AQA or any other exam board.
UpperGrades is a revision aid. It does not guarantee any exam result. The grades it shows (for example after a mock exam) are indicative only, not a prediction of a real exam grade.
Parents create a family account with their email address, or by signing in with Google or Microsoft. A parent can then add a student login for each child in their household, up to 3.
Students do not sign up themselves. Their login is created by a parent or by a teacher. A student signs in with a username and a PIN.
Teachers and tutors create an account with their email address, or by signing in with Google or Microsoft. A teacher can add students to groups only after we have activated their school or organisation.
You must:
You are responsible for what happens on the student accounts you create.
The family plan covers up to 3 children in your household for GCSE Computer Science, each with their own student login. It costs:
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Early Access rate. The first 50 families to subscribe at the Early Access rate pay £12 a month (or £120 a year) instead. The rate lasts for as long as that subscription stays active, including any subjects we add later. If you cancel and subscribe again later, the standard price applies.
Payments are taken by Stripe, our payment provider. You enter your card details on Stripe's own page, and we never see them.
Your subscription renews automatically at the end of each month or year, and Stripe takes the payment for the next period, until you cancel.
You can cancel at any time from your account page. It opens Stripe's billing portal, so you don't need to contact us. There is no minimum term.
When you cancel, you keep access until the end of the period you have already paid for. After that, your subscription ends and no further payments are taken. Apart from your legal rights described below, we don't refund part of a period.
The law gives you 14 days from the day you subscribe to cancel a contract for digital services. Because you start using UpperGrades straight away, if you cancel within those 14 days you may have to pay for the use you have already had. To cancel this way, email us at [CONTACT EMAIL].
We may change the price of the family plan. If we do, we will email you at least 30 days before the new price applies to you, and you can cancel before then. A price change never applies to a period you have already paid for. While your Early Access subscription stays active, its price won't go up.
Once you subscribe, you can create invitations from your account page: up to 12 a year. Each invitation is for one family and can be used once.
Free months have no cash value and can't be exchanged or transferred. We may cancel invitations or free months that are misused, for example invitations used by the same household, or created to obtain free months in bulk.
The games, the binary and hex assessment, the sample lesson and the taster mock exam are free and need no account. For the taster mock exam, we ask for an email address so we can send you a link to your result.
We may change or withdraw free resources and offers at any time. This does not affect a free month you have already been given.
School access is an annual licence, invoiced to the school. Licences are covered by a separate agreement with the school, which includes a data processing agreement. If that agreement differs from these terms, the agreement with the school applies.
A teacher who adds students to UpperGrades confirms they have the school's permission to do so.
Multiple-choice, ordering and short-answer questions are marked automatically by the service.
Longer written answers are marked by an AI model against the exam board's mark scheme. AI marking can make mistakes. Treat it as a guide to help you revise, not as a final verdict. The same applies to the topics practice shows as "secure" or "needs review".
Students must not put personal details (such as their name, address or anything about their health) into their answers.
You may use UpperGrades for your own revision or, for a family plan, your household's. Teachers may use it with the students in their groups.
You must not:
We may suspend or close an account that breaks these rules. Where it's fair to do so, we will tell you first and give you a chance to put things right.
The lessons, videos, questions, games and software in UpperGrades belong to us or the people we license them from. You can use them only as part of the service, and only as these terms allow.
We work to keep UpperGrades available and accurate, but we can't promise that it will always be available or free from errors. We may need to pause it for maintenance or repairs. We may improve and change the service over time. If a change significantly reduces what your subscription gives you, we will tell you, and you can cancel and get a refund for any period you have paid for but not yet started.
If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that was a foreseeable result. We are not responsible for loss or damage that was not foreseeable.
UpperGrades is for domestic and private use, and for use in education. We are not responsible for any business losses.
We are not responsible for exam results.
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else where the law does not allow us to limit it. This includes your rights under the Consumer Rights Act 2015 that digital content and services must be as described, fit for purpose and of satisfactory quality, and that services must be provided with reasonable care and skill.
You can stop using UpperGrades at any time, and cancel your subscription from your account page.
Deleting your data when you ask. Email us at [CONTACT EMAIL] and we will delete your data within one month, and tell you when it's done. We may ask you to confirm the request from the email address on your account, so nobody else can delete it. For a family, we delete:
Deleting can't be undone, so we can't restore progress afterwards. If your subscription is still active, we cancel it first, so no further payment is taken.
What we keep.
Deleting data automatically. If you don't ask, we still don't keep your data for ever. We check every day and delete:
The full list is in our privacy notice.
Students added by a school. The school decides about its students' data. Students and parents should ask the school, and we will delete it when the school asks us. Deleting a teacher's own account doesn't delete their school's groups or students.
How we use personal data is explained in our privacy notice, and how we use cookies in our cookie policy.
We may update these terms, for example when we add features or the law changes. If a change affects you significantly, we will email you at least 30 days before it applies. If you don't agree, you can cancel before the change applies.
If you have a complaint, please email us at [CONTACT EMAIL]. We aim to reply within 10 working days.
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your own country's courts.
